faq

Frequently Asked Questions (FAQ)

Welcome to the AfricanoWallet FAQ page! Here are answers to some of the most common questions about our services.

1. What is AfricanoWallet?

AfricanoWallet is an e-commerce platform offering a Cash on Delivery (COD) payment option to make online shopping convenient and secure across Africa.

2. How does Cash on Delivery work?

With our COD service, you can place an order online and pay in cash only when your order is delivered to your doorstep.

3. Where does AfricanoWallet deliver?

We currently deliver to major cities and towns across Africa. Enter your location at checkout to confirm delivery availability.

4. How long does delivery take?

Delivery times vary depending on your location and product availability. Most orders are delivered within 1-3 business days.

5. What if I’m not available at the delivery address?

If you're unavailable at the scheduled delivery time, you can reschedule by contacting our support team.

6. Can I return a product?

Yes, returns are accepted for defective or incorrect items. Contact us within 7 days of delivery to initiate a return.

7. What happens if I refuse to pay for my order?

If payment is not made upon delivery, the order will be canceled, and you may be restricted from placing future orders.

8. Do I need a bank account to shop?

No, you don’t need a bank account. Our Cash on Delivery service ensures you can pay in cash when you receive your order.

9. How can I track my order?

Once your order is confirmed, you’ll receive tracking details via email or SMS to monitor your delivery progress.

10. How do I contact customer support?

If you have additional questions or need help, feel free to reach out to us:

• Email: support@africanowallet.com
• Phone: +216 6 00 00 00

AfricanoWallet – Making Shopping Easy and Secure for Everyone!