return-policy

At AfricanoWallet, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with a clear and simple return process.

1. Items Eligible for Return

You may return items if:

• They are defective or damaged.
• The delivered product does not match your order.

2. Return Conditions

To qualify for a return, please ensure:

• The product is returned in its original packaging.
• The return request is made within 7 days of delivery.
• The item is unused (unless it is defective).

3. How to Initiate a Return

• Step 1: Contact our customer support team via email at support@africanowallet.com or call us at +216 6 00 00 00.
• Step 2: Provide your order details and a description of the issue.
• Step 3: Our team will guide you through the return process and schedule a pickup or provide a return address.

4. Refund Process

• Refunds will be issued after the returned item has been inspected.
• Refunds can take 7–10 business days to process, depending on your location.
• Refunds are typically made in cash at the time of return pickup or via an alternative agreed method.

5. Items Not Eligible for Return

• Products damaged due to misuse or improper handling.
• Perishable goods, personalized items, or items explicitly marked as non-returnable.

6. Exchanges

If you prefer an exchange instead of a refund, let us know. We’ll arrange to replace the item if it meets the return conditions.

Need Help?

For questions about our return policy or assistance with your return, please contact us:

• Email: support@africanowallet.com
• Phone: +216 6 00 00 00

AfricanoWallet – Shop with Confidence!